Location of Servers and Transfer of Information to the United States
The Site is hosted by servers in the United States and as such, the Site is governed by United States Law. If you are located outside of the United States, your Personal Information will be transferred to the United States. By submitting your Personal Information, you consent to its transfer to the United States and to its storage, processing, and use there in accordance with this Privacy Statement and the United States law.
Scope of this Privacy Statement
This Privacy Statement applies to your use of this Site only.
What is Personal Information?
Personal Information is information collected online by us that identifies the person to whom such information pertains, including without limitation, name, address, telephone number, and e-mail address.
Collection and Use of Your Personal Information
Personal Information. We collect your Personal Information on the Site in order to enhance the services we offer you. We collect Personal Information from you only when you voluntarily submit it in order to obtain certain services or information, including (A) registrations for special communications, such as saving a search for you and, but only if you request it, sending you new listings that fit the profile of your saved search; (B) requests to find a property, to list your property, and to find a sales associate; (C) requests to contact us; (D) requests to receive periodic industry updates; (E) requests to email a listing to a friend. We may also use the Personal Information to inform you about other services and products that may be available through us, and/or companies with which we have a marketing relationship, and to provide you a customer survey to assess your satisfaction with our services and products.
Requests to Find or List a Property and to Find a Sales Associate
If you submit a request through this Site to find or list a property or to find a realtor®, you will be asked to provide Personal Information and we refer this information to a realtor® to respond to your request. For example, if you ask that we list your property or if you ask to see more listings in a given area, you will be directed to a realtor® in our company.
If you contact us, we collect Personal Information, which is retained or referred to a sales associate depending on the nature of your inquiry. If you are looking for a property or a sales associate, it is referred to a realtor®, or sales associate; if your inquiry or complaint requires a response from us, it is referred to the appropriate department for research and a response. The information we collect is not used in any other way.
Refer a Listing to a Friend
If you choose to send a listing to a friend, you will be asked to provide the friend’s name and email address in order to personalize the email and to send the email. We do not store this information, and the information is used only to send the one-time referral email.
Non-Personal Information. Even if you do not send us any Personal Information, we collect information about how you use our site (“Non-Personal Information”). This information cannot be used to identify you personally and is explained in more detail below.
What is Non-Personal Information?
Like many sites, we obtain Non-Personal Information such as IP (internet protocol) addresses, browser types, the name of your ISP (internet service provider), information about where a user comes from before arriving at our Site, what pages a user visits, the order of those pages, and the amount of time spent on each. A vendor performs his service for us by sending a cookie to gather this information, compile it, and report to us.
Use of Non-Personal Information
We use Non-Personal Information to customize the advertising and content you see, improve our services, conduct research, and provide anonymous aggregated reporting for internal audits and third-parties.
Use of Information With Respect to Third Parties. We reserve the right to share your Personal Information with our affiliated companies and marketing partners as permitted by law, in order to fulfill our commitment of providing you with full service real estate brokerage services. We do share your Personal Information under the following circumstances:
A. Third party vendors we engage to provide services on our behalf, such as hosting, web-site development, and support, have access to Personal Information, but they have agreed not to disclose the Personal Information or to use it for any purpose other than providing the requested services.
The Site may contain links to third-party web sites from time to time, whether real estate industry organizations or others. If you hold your mouse over a link, it will indicate whether clicking the link will send you off our Site. When you click on those links, you will go to a third-party site where you will be subject to that site’s privacy statement and we encourage you to read that policy statement. Please be aware that we are not responsible for the privacy practices of those other web sites and we expressly disclaim any liability for their actions, including actions relating to the use and disclosure of Personal Information by those third parties. We remind you to be aware of when you leave our Site and enter a third-party web site, including one of our independent Franchisees, and again encourage you to read the privacy statement on any web site that collects your Personal Information.
Our hosting service maintains its systems in accordance with reasonable industry standards to reasonably secure the information of its customers against unauthorized access, accidental or intentional manipulation and loss. However, no data transmission over the Internet can be guaranteed to be 100% secure and you use the Site at your own risk.
Correction/Updating Personal Information
If your Personal Information changes or if you no longer wish to use the Site, you may correct or update your Personal Information or unsubscribe from any real estate updates you have requested by modifying or deleting your profile on the Site, writing to customer service at All East Bay Properties, Attn: Privacy, 2324 Powell St. Emeryville, CA 94608 or sending an email to [email protected]
This Site is not directed to children under the age of 13 (“Children”), and we do not knowingly collect any information, including Personal Information, from Children.
California Privacy Rights
Under California law, California residents have the right to request in writing from businesses with whom they have an established business relationship (1) a list of categories of personal information, such as name, address, e-mail address, and the type of services provided to the customer, that a business has disclosed to third parties [including affiliates that are separate legal entities] during the immediately preceding calendar year for the third parties’ direct marketing purposes and (2) the names and addresses of all such third parties.
To request the above information please contact us by writing to customer service at All East Bay Properties, Attn: Privacy, 2324 Powell St. Emeryville, CA 94608 or sending an email to [email protected] We will respond to such requests within 30 days of receipt. Please note that we are only required to respond to each customer once per calendar year.