Frequently Asked Questions

All East Bay Properties was founded on September 1st, 2005 by Jason Crouch, Broker/Owner. We have over 20 years of experience managing residential rental properties throughout the East Bay.

Our CalDRE license number is 01516255.

We proudly serve property owners and tenants throughout the East Bay region, including Emeryville, Oakland, Berkeley, Alameda, Richmond, Pinole, El Cerrito, and surrounding communities. If you’re unsure whether your property falls within our service area, just give us a call – we’re always happy to discuss your specific location!

Our office is located at 2324 Powell St, Emeryville, CA 94608. You can reach us at 510-450-3800 or email [email protected]. For maintenance emergencies, our 24/7 call center is always available. Visit AllEastBayProperties.com for more information.

We offer some of the lowest fees in the region, deep local expertise in East Bay regulations, ownership and brokerage experience in the area, cutting-edge technology including AI leasing, transparent pricing with no markups, 24/7 bilingual support, and over 20 years of experience managing 550+ East Bay properties. We give each client and property individual attention.

It’s easy! Simply contact us for a free consultation. We’ll discuss your property, your goals, and how we can help. We’ll provide a clear proposal with our services and fees, and if it’s a good fit, we can typically have your property under management within a week or two. To get started call 510-450-3800 or fill out our owner information form

We’ll need basic property information, any existing lease agreements, keys and access information, and details about current tenants (if applicable). We’ll walk you through everything step-by-step – our onboarding process is designed to be smooth and straightforward.

Yes, we can seamlessly assume management of current leases and tenants. We conduct inspections, establish communication with existing tenants, and ensure a smooth transition to our management.

Yes, many of our owners live outside California or even overseas. You can access everything online through your owner portal: financial statements, reports, maintenance requests, and digital signatures for documents. We handle all local requirements on your behalf. [See our long term client, Ruth’s, story on youtube]

Our standard management fee is competitive and transparent – typically ranging from 5-8% of the monthly rent collected, depending on the location, scope of services and number of properties. We also offer volume discounts for owners with multiple properties. There are no hidden fees, and we’ll provide you with a detailed breakdown during our initial consultation.

We believe in transparency! Beyond our management fee, the only additional charges would be for specific services like tenant placement (typically 50% of one month’s rent for a new lease for our management clients or 75% of one month’s rent for placement only). We’ll always discuss any potential costs with you before proceeding with any work.

No. We don’t charge any setup fees to begin service, and we allow cancellation with 30 days’ notice with no penalties. Our agreements are month-to-month with no long-term contracts required.

No. We pass through maintenance costs exactly as billed with no added markups. You receive transparent, itemized invoices for all work performed.

No. Our management agreements are month-to-month and can be canceled with 30 days’ notice. We don’t lock you into long-term contracts.

We provide comprehensive property management including: tenant screening and placement, rent collection, maintenance coordination, regular property inspections, detailed financial reporting, lease enforcement, eviction processing if necessary, and 24/7 emergency maintenance support. Think of us as your one-stop solution for stress-free property ownership. Learn more about our Property Management Services here.

We advertise on over 30 popular rental sites, show your property to prospects seven days a week, and handle all inquiries and paperwork. We use LISA, our AI leasing agent, to respond to prospects instantly 24/7, which helps fill vacancies faster.

We conduct thorough tenant screening including credit checks, employment and income verification, and rental history reviews. Our rigorous process helps ensure reliable tenants who pay on time and take care of your property. We abide by all fair housing laws and local regulations such as Oakland’s “Ronald V. Dellums and Simarashe Sherry Fair Chance Access to Housing Ordinance No 13581 C.M.S. (O.M.C. 8.25)”. We’ve developed our screening criteria over years of experience to protect your investment.

Our comprehensive screening includes online application acceptance, employment verification, rental reference checks, and complete screening reports from our integrated AppFolio system. We negotiate terms and obtain your approval before executing any lease.

Leasing times vary by market conditions, but we advertise on 30+ sites and use AI automation through LISA to respond to prospects instantly. This technology helps us fill vacancies faster than traditional methods.

Most properties are photographed, prepared, and listed within 3–5 days of onboarding, faster if needed.

We advertise on over 30 popular rental sites, show your property to prospects seven days a week, and handle all inquiries and paperwork. We use LISA, our AI leasing agent, to respond to prospects instantly 24/7, which helps fill vacancies faster.

Yes, we have extensive experience managing Section 8 properties. We handle all inspections, rent calculations, paperwork, and communication with housing authorities on your behalf.

Absolutely! We have a network of licensed, insured contractors and handle all maintenance requests from start to finish. For emergencies, our bilingual hotline and tenant portal is available 24/7. For routine maintenance, we’ll get your approval for any work over an agreed-upon amount (typically $300). You’ll receive updates and documentation for all work completed.

Yes. We coordinate 24/7 tenant maintenance requests using vetted, licensed vendors and provide full documentation for owners.

Yes, we manage all maintenance and repairs 24/7 with bilingual support in English and Spanish. We coordinate vendors, handle routine repairs up to $300 without prior approval, bill tenants for damages caused by their negligence, and provide itemized invoices and work order copies.

Tenants can pay rent online 24/7 through our secure tenant portal powered by AppFolio. We immediately follow up on late rents and returned checks, post legal notices as appropriate, and our automated system dramatically reduces delinquencies.

Property owners receive detailed monthly statements showing all income and expenses, including rent collected, maintenance costs, and our management fees. You’ll also have 24/7 access to our owner portal where you can view real-time financial information, maintenance requests, and property documents.

You receive monthly statements showing all income and expenses, year-to-date cash flow reports, itemized maintenance invoices, work order copies, and annual tax reports (1099-MISC and detailed income/expense summary). All documents are accessible 24/7 through your secure owner portal.

Yes, every January we issue a 1099-MISC form and provide detailed annual income and expense reports for your tax records. You also receive monthly statements and year-to-date cash flow reports throughout the year.

We process all security deposits through proper trust accounting, manage security deposit returns with full legal compliance, and provide detailed accounting. We bill tenants for any repairs due to their negligence and ensure all procedures follow California law.

Absolutely. We are experts in East Bay compliance and stay current with Oakland’s Rent Adjustment Ordinance, Berkeley’s Measure BB, California tenant protections, and all local, state, and federal housing laws. Compliance is a core part of our service.

Yes. We stay current on East Bay rent regulations and help owners comply with local rent boards and statewide rental laws.

Yes, we coordinate all lease renewals and rent increases while ensuring full compliance with local rent control ordinances and California tenant protection laws. We handle all the timing, documentation, and tenant communication.

Yes, all our lease forms and rental documents are Fair Housing approved to ensure full legal compliance and protection for both owners and tenants.

If eviction becomes necessary, we handle efficient eviction filings, post legal notices as appropriate, and coordinate the process while maintaining full compliance with California eviction laws and local ordinances.

Yes, we proactively inspect and document your property condition before and after each tenant to ensure it’s rent-ready for maximum rental income. We also conduct move-out inspections with complete cost allocation for any needed cleaning or repairs.

We coordinate all renovation and cleaning between tenants to ensure your property is rent-ready. This includes inspections, cost allocation for repairs, vendor coordination, and preparing the unit to attract quality tenants and maximize rental income.

Once you approve a tenant, we execute the lease with electronic signatures via DocuSign, process all funds through trust accounting, deduct the placement fee, coordinate key handover and move-in procedures, and send you a check along with a copy of the signed lease.

We exclusively use AppFolio Property Management Platform, which provides online applications, comprehensive screening, electronic leasing via DocuSign, secure online payments, inspections and maintenance tracking, and secure personalized accounts for both owners and tenants.

LISA (Leasing Intelligence System Assistant) is our AI leasing agent that handles inquiries 24/7, instantly responds to rental leads, schedules showings, pre-screens tenants by gathering income and credit information, answers questions about lease terms and amenities, and nurtures leads until they’re ready to tour. This filters unqualified leads early and fills vacancies faster.

LISA uses natural language processing to pre-screen tenants by gathering essential details like income and credit score, then integrates seamlessly with AppFolio for streamlined applicant screening. This filters out unqualified leads early and delivers pre-screened, motivated prospects to our team.

Look for experience managing properties in your specific area, transparency in fees and services, thorough knowledge of local regulations and rent control laws, strong communication and responsiveness, modern technology platforms, and a proven track record. We’ve managed over 550 East Bay properties for more than 20 years and are experts in local compliance. Check out our informative video on How to Find a Property Manager.

Yes! We typically have a variety of rental properties available throughout the East Bay. You can view current listings here, or contact us directly to discuss your needs. We’re committed to helping you find a great place to call home.

Yes! If you don’t meet the income requirements on your own, you can apply with a qualified co-signer. The co-signer must be local and meet all income and credit requirements and will be equally responsible for the lease obligations.

We review each application individually. While we prefer a credit score of 700+, we consider your entire financial picture including rental history, income stability, and explanations for negative items. A larger security deposit or local co-signer may be required in some cases. Requirements may vary by property.

Yes! International applicants are welcome. You’ll need a valid visa, passport, proof of income (or qualified U.S.-based co-signer), and may be required to pay additional security deposit if you have no U.S. credit history. Pre-paid rent may also be considered.

We’ll provide you with a written explanation of the denial including specific reasons. You have the right to dispute any inaccurate information. Application fees are non-refundable even if your application is denied.

We cannot hold properties without an approved application. Properties are available on a first-come, first-served basis to qualified applicants. We recommend applying quickly if you’re interested in a property.

Most of our properties require a 12-month lease. Some properties may offer 6-month or month-to-month options at different rental rates. Lease terms are specified in each property listing.

Pet policies vary by property. Many of our properties are pet-friendly! Monthly pet rent may apply. Some breed and size restrictions may apply. Service and emotional support animals are handled according to Fair Housing laws.

Utility responsibilities vary by property and are clearly stated in the listing and lease agreement. Typically, tenants are responsible for electricity, gas, internet, and cable. Some properties may include water, trash, and sewer.

Yes, we follow all fair housing laws regardless of source of income.

Yes, tenants have access to a secure 24/7 online portal through AppFolio where they can make one-time or recurring rent payments by bank account or credit card, view payment history, and receive instant receipts.

Tenants can submit maintenance requests 24/7 through our tenant portal, by phone, or via email. For emergencies (like major leaks, no heat, or security issues), call our emergency line immediately. We prioritize quick response times to keep you comfortable in your home.

Tenants can submit maintenance requests 24/7 through our online tenant portal or by calling our bilingual call center. We track all requests, coordinate vendors, and provide transparent updates on repair status.